Automotive Service Advisor & Customer Care Lead

Plaza Tire Service; Columbia Township (MO); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Health Insurance

Life Insurance

401(k) Retirement Savings Plan with 회사

Discounted Services

Advancement Opportunities

Job summary

Plaza Tire Service in Missouri is seeking a Service Advisor to promote all products and services while managing shop workflow. The on-duty manager role applies when the store manager is away.

Compensation ranges from $50,000 to $80,000 per year, combining hourly pay with commission, plus a robust benefits package.

Requirements include a high school diploma, 18+ age, prior service-advisor experience, and a valid driver’s license.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is required.
• Prior experience in sales, customer service or an automotive related field.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license.
• Ability to work a minimum of five days per week, including Saturdays.

Responsibilities

• Greet customers professionally in person and by phone using standardized techniques.
• Listen to concerns; inspect vehicle and reference service history to identify needs.
• Recommend services and document recommendations in customer file.
• Promote services, parts, and accessories with product knowledge.
• Provide accurate quotes with cost and time; give updates throughout the day.
• Follow procedures when cashing out including review of the inspection and warranties.
• Conduct post repair and follow-up calls to ensure satisfaction.
• Track new returns, core returns and warranty parts for customers.
• Other duties as assigned.

Skills

Sales experience

Customer service

Automotive industry knowledge

Communication skills

Education

High School Diploma or equivalent

Job description

Plaza Tire Service in Missouri is seeking a Service Advisor to promote all products and services while managing shop workflow. The on-duty manager role applies when the store manager is away.

Compensation ranges from $50,000 to $80,000 per year, combining hourly pay with commission, plus a robust benefits package.

Requirements include a high school diploma, 18+ age, prior service-advisor experience, and a valid driver’s license.