Automotive Service Advisor: Drive Lane Leader

Findlay Nissan Henderson; Henderson (NV); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Great working environment

Paid Training

Generous incentive and bonus programs

Paid Vacations

Medical

Dental and Vision insurance

401K

Job summary

Findlay Nissan Henderson is seeking a Service Advisor to own the customer experience in the service lane, with knowledge of product offerings, scheduling, and service flow. You will act as the liaison between customers and technicians while ensuring a superior CSI score and a positive dealership impression.

The role emphasizes ownership of the customer journey, strong communication, and the ability to multi-task in a fast-paced automotive service environment.

Qualifications

• Organized and friendly personality.
• Dealership drive lane knowledge.
• Demonstrated ability to manage others.
• Valid in-state driver's license.
• Able to multitask and multitask efficiently.
• Knowledge in CDK and/or Dealerlogix preferred.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer's experience and leave a positive impression.
• Provide concierge support for owner inquiries via phone or in person.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer phones and schedule appointments.
• Keep customers informed during vehicle service and discuss options.
• Maintain positive CSI scores.

Skills

Organized

Friendly personality

Multitask

Customer service

People management

Valid in-state driver's license

Tools

CDK

Dealerlogix

Job description

Findlay Nissan Henderson is seeking a Service Advisor to own the customer experience in the service lane, with knowledge of product offerings, scheduling, and service flow. You will act as the liaison between customers and technicians while ensuring a superior CSI score and a positive dealership impression.

The role emphasizes ownership of the customer journey, strong communication, and the ability to multi-task in a fast-paced automotive service environment.