Findlay Honda Service Advisor

Findlay Toyota Spokane; Spokane (WA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Great working environment

Paid Training

Generous incentive and bonus programs

Paid Vacations: 5/10/15 days after 1/2

Holiday pay

Medical

Dental and Vision insurance

401K

Job summary

Findlay Toyota Spokane is seeking a Service Advisor to own the customer experience in the service lane. You will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. Experience in related automotive roles is encouraged.

Compensation includes 4-5% of parts and labor sales, with bonuses tied to operation code sales and CSI-based maintenance plan sales. Full-time benefits are offered, including medical, dental, vision, 401K, paid training, and vacation

Qualifications

• Organized, friendly personality and customer-service mindset.
• Dealership drive lane knowledge and experience are valued.
• Demonstrated ability to manage others in a team setting.
• Valid in-state driver's license is required.
• Experience in retail automotive sales, finance management, business development or service drive is encouraged.

Responsibilities

• Oversee the flow of the Drive Lane and ensure customers receive prompt, courteous service.
• Own the customer's experience by completing tasks that leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, in person or by phone, to prevent mishandling.
• Ensure daily technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Knowledge of dealership drive lane

Dealership experience preferred

Valid in-state driver's license

Job description

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We'reseeking top talent to help grow our business and keep up with the high demand in our service drives.

Our organization enjoys meeting new challenges every day. We are dedicated to addressing the wants, needs and requirements of today's consumer. We pride ourselves on our commitment to the customer, as well as the communities we serve. We have deep roots in each of our markets and our employees are an extension of our core values every day.

As aService Advisor, you will own our customer's experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. Candidates with experience in retail automotive sales, finance management, business development or the service drive overall -- encouraged to apply!

Compensation

4-5% of individual parts and labor sales. Bonuses based on operation code sales. Bonuses based onCSI (Customer Satisfaction) bonuses based on maintenance plan sales.

Full-Time Benefits

• Great working environment
• Paid Training
• Generous incentive and bonus programs
• Paid Vacations: 5 days after 1 year anniversary, 10 days after 2 year anniversary, and 15 days after 7 year anniversary
• Holiday pay: New Year's Day, Memorial Day, IndependenceDay, Labor Day, Thanksgiving Day and Christmas Day if the Holiday does not land on a day in which the dealership and/or department is regularly closed or is a regularly scheduled day off.
• Medical
• Dentaland Vision insurance
• 401K

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Dealership experience is preferred
• Knowledge of dealership drive lane
• Demonstrated ability to manage others
• Valid in-state driver's license