Automotive Service Advisor - Customer Experience Leader

Findlay Honda Henderson; Henderson (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Great working environment

Paid Training

Medical

Dental and Vision insurance

401K

Job summary

Findlay Honda Henderson is seeking a Customer Service focused team member in Henderson, NV, to greet customers, collect vehicle information, and deliver outstanding service. You will communicate vehicle findings, manage follow-ups, and keep customers informed about progress and charges.

Ideal candidates show a proven track record in customer satisfaction, prior customer service experience, energetic attitude, and a commitment to a long-term career with a growing organization.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Previous customer service experience
• Above average energy level
• Desire for a long term career with a growing organization
• Personal and professional integrity

Responsibilities

• Greet customers promptly in a friendly manner.
• Obtain customer and vehicle information
• Provide excellent customer service to all customers
• Clearly report all vehicle symptoms as described by the customer
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Explain all completed work and charges to customers

Skills

Customer service

Customer satisfaction

Job description

Findlay Honda Henderson is seeking a Customer Service focused team member in Henderson, NV, to greet customers, collect vehicle information, and deliver outstanding service. You will communicate vehicle findings, manage follow-ups, and keep customers informed about progress and charges.

Ideal candidates show a proven track record in customer satisfaction, prior customer service experience, energetic attitude, and a commitment to a long-term career with a growing organization.