Findlay Honda Service Advisor

Hireology; Spokane (WA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Great working environment

Paid Training

Generous incentive and bonus programs

Paid Vacations

Holiday pay

Medical

Dental & Vision

401K

Job summary

Findlay is seeking a Service Advisor to own the customer experience in our service lane. You will be versed in product offerings, inventory needs, technician scheduling and customer service.

Candidates with experience in retail automotive sales, finance management or the service drive are encouraged to apply. Compensation includes 4-5% of individual parts and labor sales, with bonuses based on operation code sales and CSI bonuses related to maintenance plan sales.

Qualifications

• Experience in dealership service drive is preferred.
• Strong customer service and communication skills.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Valid in-state driver’s license.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

Organized

Communication

Team management

Driver's license

Job description

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We'reseeking top talent to help grow our business and keep up with the high demand in our service drives.

Our organization enjoys meeting new challenges every day. We are dedicated to addressing the wants, needs and requirements of today’s consumer. We pride ourselves on our commitment to the customer, as well as the communities we serve. We have deep roots in each of our markets and our employees are an extension of our core values every day.

As aService Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. Candidates with experience in retail automotive sales, finance management, business development or the service drive overall -- encouraged to apply!

Compensation:

4-5% of individual parts and labor sales. Bonuses based on operation code sales. Bonuses based onCSI (Customer Satisfaction) bonuses based on maintenance plan sales.

Full-Time Benefits:

• Great working environment
• Paid Training
• Generous incentive and bonus programs
• Paid Vacations:5 days after 1 year anniversary, 10 days after 2 year anniversary, and 15 days after 7 year anniversary
• Holiday pay: New Year's Day, Memorial Day, IndependenceDay, Labor Day, Thanksgiving Day and Christmas Day if the Holiday does not land on a day in which the dealership and/or department is regularly closed or is a regularly scheduled day off.
• Medical
• Dentaland Vision insurance
• 401K

Responsibilities:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications:

• Organized and friendly personality
• Dealership experience is preferred
• Knowledge of dealership drive lane
• Demonstrated ability to manage others
• Valid in-state driver's license