Automotive Service Advisor - CustomerFocused with Bonus

AAA Club Alliance; Enfield (CT); On-site; USD 67,502,000 - 71,635,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401k match

PTO

Holidays

AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance in Enfield, CT is hiring an Automotive Service Advisor to be the primary liaison between customers and in-shop technicians for repairs and maintenance.

As an Advisor 1, you’ll greet customers, review estimates, schedule work, monitor progress, coordinate warranty or rental arrangements, and ensure timely communication. A high school diploma and knowledge of automotive tech are required; ASE is a plus.

Qualifications

• High School Diploma or equivalent.
• Experience in automotive industry preferred or 3 years in a fast-paced environment with a proven Sales and Customer Satisfaction record.
• ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!
• Valid Driver’s License.
• Ability to complete required Pre-Employment Screenings (background check and drug screening).

Responsibilities

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed.
• Notify customers when there is a deviation from the original estimate of cost or time.
• Distribute work to shop technicians and monitor progress and accuracy of each job.
• Arrange for repairs and payment for vehicles covered by extended warranty programs.
• Coordinate towing or alternate transportation when necessary.

Skills

Customer service

Sales

Automotive knowledge

Communication

Education

High School Diploma or equivalent

Job description

AAA Club Alliance in Enfield, CT is hiring an Automotive Service Advisor to be the primary liaison between customers and in-shop technicians for repairs and maintenance.

As an Advisor 1, you’ll greet customers, review estimates, schedule work, monitor progress, coordinate warranty or rental arrangements, and ensure timely communication. A high school diploma and knowledge of automotive tech are required; ASE is a plus.