Onsite Automotive Service Advisor — Customer Care Pro

AAA-The Auto Club Group; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

AAA-The Auto Club Group is seeking a Service Advisor to be the primary contact for customers through the vehicle service process, from check-in to pickup. You will assess needs, recommend services, prepare repair orders, and communicate with customers and technicians to ensure quality work.

Ideal candidates have strong customer service, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment and deliver a positive customer experience.

Qualifications

• High school diploma or equivalent required.
• Valid state driver's license required.
• Minimum of six months of customer service and/or sales experience.
• Strong communication, customer service, and consultative sales skills.
• Self-motivated team player who takes initiative and delivers results.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Serve as the primary point of contact for customers, providing a professional and positive service experience from check-in through vehicle pickup.
• Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs.
• Review technician findings and use a consultative approach to recommend maintenance and repair services based on customer needs and vehicle history.
• Coordinate with technicians to ensure accurate communication, efficient workflow, and timely completion of repairs.
• Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals.
• Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed.

Skills

Customer service

Sales experience

Communication skills

Team collaboration

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree (Preferred)

Job description

AAA-The Auto Club Group is seeking a Service Advisor to be the primary contact for customers through the vehicle service process, from check-in to pickup. You will assess needs, recommend services, prepare repair orders, and communicate with customers and technicians to ensure quality work.

Ideal candidates have strong customer service, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment and deliver a positive customer experience.