Automotive Service Advisor — Elevate Customer Experience & Repairs

AAA Club Alliance; Toledo (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k plan with company match

Paid time off

Paid holidays

AAA Membership

Job summary

AAA Club Alliance in Toledo, OH is seeking an Automotive Service Advisor to be the connection point between customers and in-shop technicians. You will greet customers, review repairs, and schedule appointments with care.

You will communicate changes in cost or timing, coordinate with shop staff, and help manage warranty repairs, towing, and rental vehicles as needed. A High School Diploma and strong communication are required; ASE certification is a plus.

Qualifications

• High School Diploma or equivalent.
• Prior automotive industry experience preferred.
• Able to communicate service needs clearly.
• ASE Service Advisor Certification a plus.

Responsibilities

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
• Other duties as assigned.

Skills

Communication

Customer service

Automotive knowledge

Teamwork

Sales ability

Education

High School Diploma

Job description

AAA Club Alliance in Toledo, OH is seeking an Automotive Service Advisor to be the connection point between customers and in-shop technicians. You will greet customers, review repairs, and schedule appointments with care.

You will communicate changes in cost or timing, coordinate with shop staff, and help manage warranty repairs, towing, and rental vehicles as needed. A High School Diploma and strong communication are required; ASE certification is a plus.