Automotive Service Advisor - Customer Liaison & Repairs

L0435 Toyota of Jackson; Jackson (MS); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway-owned dealership L0435 Toyota of Jackson seeks a Service Advisor to connect customers with our technician teams and manage repair orders. You will explain service recommendations, obtain approvals, and deliver a transparent, positive customer experience at the on-site service desk.

The role requires prior service-advising experience, a professional demeanor, and the ability to translate technical terms for customers.

Qualifications

• Experience as a Service Advisor or Service Writer.
• Strong communication with customers and technicians.
• Ability to explain repairs to non-technical customers.
• Professional, customer-focused demeanor.

Responsibilities

• Serve as the liaison between customer and technician and obtain approvals.
• Prepare and document repair orders and warranty administration.
• Communicate service needs and timelines to customers.
• Keep customers informed of repairs and costs.

Skills

Service Advisor experience

Professional demeanor

Technical communication

Team player

Valid driver's license

Job description

Lithia & Driveway-owned dealership L0435 Toyota of Jackson seeks a Service Advisor to connect customers with our technician teams and manage repair orders. You will explain service recommendations, obtain approvals, and deliver a transparent, positive customer experience at the on-site service desk.

The role requires prior service-advising experience, a professional demeanor, and the ability to translate technical terms for customers.