Automotive Service Advisor

Toyota of Jackson; Highland Meadows (MS); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Toyota of Jackson is seeking a Service Advisor to serve as the liaison between customers and technicians, ensuring needs are understood and the repairs are clearly communicated. You will prepare repair orders, obtain signatures, and enter RO into the service database system at our on-site dealership.

We value a polished professional demeanor, teamwork, and the ability to explain technical terms to customers.

Qualifications

• High School graduate or equivalent, 18 years or older required.
• Polished and professional demeanor with strong communication skills.
• Ability to translate technical terms to non-technical customers.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

Skills

Polished demeanor

Customer service

Team player

Education

High School diploma or equivalent

Tools

Service database system

Job description

Dealership:L0435 Toyota of JacksonToyota of JacksonService Advisor opportunityPay: Salary can vary, base with incentivesSchedule: Full TimeLocation: On-site at dealershipWhy Join Our Team?We reward ambition and talent with promotions.We are offer full-time flexible schedule opportunities.Well established service team and leadership.Industry leading pay and incentivesWhat You'll DoServe as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keep customer informed of service specials, completion times and service expenses.What You'll BringPrevious Service Advisor/Service Writer experiencePolished and professional demeanorAbility to communicate technical terms to a non-technical audienceCreate a truly memorable experience for our customersAbility to work well in a team environmentValid Driver's License with acceptable driving recordTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.