Automotive Service Advisor

L0435 Toyota of Jackson; Jackson (MS); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway-owned dealership L0435 Toyota of Jackson seeks a Service Advisor to connect customers with our technician teams and manage repair orders. You will explain service recommendations, obtain approvals, and deliver a transparent, positive customer experience at the on-site service desk.

The role requires prior service-advising experience, a professional demeanor, and the ability to translate technical terms for customers.

Qualifications

• Experience as a Service Advisor or Service Writer.
• Strong communication with customers and technicians.
• Ability to explain repairs to non-technical customers.
• Professional, customer-focused demeanor.

Responsibilities

• Serve as the liaison between customer and technician and obtain approvals.
• Prepare and document repair orders and warranty administration.
• Communicate service needs and timelines to customers.
• Keep customers informed of repairs and costs.

Skills

Service Advisor experience

Professional demeanor

Technical communication

Team player

Valid driver's license

Job description

Dealership: L0435 Toyota of Jackson Toyota of Jackson Service Advisor opportunity Pay: Salary can vary, base with incentives Schedule: Full Time Location: On-site at dealership

Why Join Our Team?

We reward ambition and talent with promotions. We are offer full-time flexible schedule opportunities. Well established service team and leadership. Industry leading pay and incentives

What You'll Do

Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keep customer informed of service specials, completion times and service expenses.

What You'll Bring

Previous Service Advisor/Service Writer experience Polished and professional demeanor Ability to communicate technical terms to a non-technical audience Create a truly memorable experience for our customers Ability to work well in a team environment Valid Driver's License with acceptable driving record

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!