Automotive Service Advisor: Customer Liaison & Growth

York Automotive Group; Plainfield (IN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

York Automotive of Plainfield is seeking a professional, customer-focused Service Advisor to act as the primary liaison between customers and the Service Department.

The role emphasizes delivering exceptional customer experience, ensuring accurate documentation, and maintaining sales performance aligned with dealership standards. Competitive compensation and development opportunities are offered.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced dealership environment.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Provide a high level of professional customer service at every point of contact.
• Greet customers promptly and perform thorough write-ups with accurate concern documentation.
• Set clear expectations regarding repair timelines, costs, and communication updates.
• Maintain proactive communication (phone, text, email) throughout the repair process.
• Present inspection findings and recommendations with transparency and integrity.
• Obtain proper authorization for repairs and document approvals accurately.
• Monitor repair progress and provide timely updates to customers.
• Support technician efficiency through clear and accurate repair order documentation.
• Maintain CSI performance standards set by dealership management.
• Resolve customer concerns professionally and elevate issues when necessary.
• Call on customer lists to increase appointment volume.

Skills

Customer service

Communication

Interpersonal skills

Fast-paced environment

Education

High School Diploma or equivalent

Job description

York Automotive of Plainfield is seeking a professional, customer-focused Service Advisor to act as the primary liaison between customers and the Service Department.

The role emphasizes delivering exceptional customer experience, ensuring accurate documentation, and maintaining sales performance aligned with dealership standards. Competitive compensation and development opportunities are offered.