Automotive Service Advisor: Customer Care & Estimates

Young Ford, Inc; Morgan (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off

Job summary

Young Automotive Group seeks a Service Advisor / Service Writer at our Morgan, Utah Ford location. You will bridge customers and service technicians, explain repairs, and ensure accurate estimates and timely updates.

Join a family-owned, growth-focused organization offering excellent benefits, on-site medical options, employee pricing, and a culture that values service excellence and integrity.

Qualifications

• Two years related experience and/or training required.
• History of solid and successful employment with good references.
• Proven track record of providing exceptional customer service.
• Prior sales experience helpful.
• Clean driving record.
• Able to pass background check and drug screen.

Responsibilities

• Schedules service appointments and collects customer and vehicle data prior to arrival.
• Writes up customers' vehicle problems clearly on repair orders.
• Advises customers on care and maintenance per manufacturers’ specs.
• References service history and inspects vehicle.
• Recommends additional needed service.
• Provides accurate written cost estimates for labor and parts.
• Monitors repair progress and communicates changes in estimate or timing.
• Explains costs and time requirements and obtains authorization for extra work.
• Keeps service forms, menus, and pricing guides up-to-date.
• Explains completed work and charges to customers.
• Implements quality control to prevent comebacks.
• Handles inquiries about appointments and work-in-process.

Skills

Interpersonal skills

Customer service

Communication

Job description

Young Automotive Group seeks a Service Advisor / Service Writer at our Morgan, Utah Ford location. You will bridge customers and service technicians, explain repairs, and ensure accurate estimates and timely updates.

Join a family-owned, growth-focused organization offering excellent benefits, on-site medical options, employee pricing, and a culture that values service excellence and integrity.