Service Advisor: Expert Customer Care for Auto

Young Kia; Layton (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off (Up to 3 weeks per year)

Job summary

Youth Automotive? (Note: Company name from HTML: Young Automotive Group) Young Automotive Group in Utah is seeking a skilled Service Advisor/Writer to bridge customers and technicians, ensuring clear communication and outstanding service throughout repairs.

The role requires automotive knowledge and a passion for customer care. As part of a family-owned culture, you will schedule appointments, write up problems, provide cost estimates, keep customers informed, and help drive service quality.

Qualifications

• Two years related experience and/or training required.
• History of solid and successful employment with good references.
• Proven track record of providing exceptional customer service.
• Prior sales experience helpful.
• Clean driving record.
• Able to pass background check and drug screen.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival.
• Writes up customer’s vehicle problems accurately and clearly on repair orders.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Refers to service history.
• Inspects vehicle and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair and informs customers of changes in estimate or time.
• Explains cost and time requirements and obtains authorization for additional repairs.
• Keeps service department forms up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Handles telephone inquiries regarding appointments and work in process.

Skills

Interpersonal skills

Automotive knowledge

Customer service

Job description

Youth Automotive? (Note: Company name from HTML: Young Automotive Group) Young Automotive Group in Utah is seeking a skilled Service Advisor/Writer to bridge customers and technicians, ensuring clear communication and outstanding service throughout repairs.

The role requires automotive knowledge and a passion for customer care. As part of a family-owned culture, you will schedule appointments, write up problems, provide cost estimates, keep customers informed, and help drive service quality.