Service Advisor & Customer Experience Lead

Young Subaru; Logan (UT); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401k Retirement Plan

Paid Time Off

Job summary

Young Automotive Group is seeking a Service Advisor/Service Writer to act as the liaison between customers and service technicians, ensuring clear communication and outstanding service throughout the repair process. The role requires strong interpersonal skills, automotive knowledge, and a passion for delivering exceptional customer service.

Full-time employment includes excellent benefits and on-site medical options with employee pricing and family discounts across Young Automotive Group

Qualifications

• Two years related experience and/or training required.
• History of solid and successful employment with good references.
• Proven track record of providing exceptional customer service.
• Prior sales experience helpful.
• Clean driving record.
• Able to pass background check and drug screen.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival.
• Writes up customer’s vehicle problems accurately and clearly on repair orders.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Refers to service history.
• Inspects vehicle.
• Recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promised time.
• Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Keeps service department forms - menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Handles telephone inquiries regarding appointments and work in process

Skills

Interpersonal skills

Customer service

Sales experience

Job description

Young Automotive Group is seeking a Service Advisor/Service Writer to act as the liaison between customers and service technicians, ensuring clear communication and outstanding service throughout the repair process. The role requires strong interpersonal skills, automotive knowledge, and a passion for delivering exceptional customer service.

Full-time employment includes excellent benefits and on-site medical options with employee pricing and family discounts across Young Automotive Group