Auto Service Concierge & Customer Advisor

Inskeep Ford Mercury Inc; Fort Wayne (IN); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Medical/ Dental/ Life/ AFLAC

401K with Employer Contributions

Paid Holidays/ Vacation Days

Direct Deposit

Uniforms provided

Résumé du poste

Bob Thomas Dealerships is seeking a proactive Service Advisor to greet customers, document concerns, and liaise with technicians for efficient vehicle service. You will discuss service options, inform customers of progress and costs, and support a smooth handover on delivery.

This role emphasizes building trust and delivering an exceptional client experience. The position requires familiarity with automotive service processes, strong communication skills, and the ability to work with various

Qualifications

• Smart, energetic personality, who is hard working.
• Prior experience working with customers and providing an exceptional experience.
• Sales including inside sales, outside sales, or retail sales is a plus.
• Knowledge of automotive service departments.
• Have or be able to acquire the required certifications.
• Basic MS Office knowledge; computer software and internet proficiency.
• Dependable with a reliable source of transportation.
• Must have a valid drivers license and clean driving record.

Responsabilités

• Greet customers and assist them with inquiries.
• Perform vehicle walk around and document customer concerns for diagnosis and service.
• Consult with customer on applicable service specials.
• Prioritize services and provide options upon request.
• Document declines and follow up on future service considerations.
• Keep customer informed on completion times, expenses, and changes.
• Ensure smooth delivery of vehicle to customer after service completion.
• Provide concierge support to customers via phone or in person.

Description du poste

Bob Thomas Dealerships is seeking a proactive Service Advisor to greet customers, document concerns, and liaise with technicians for efficient vehicle service. You will discuss service options, inform customers of progress and costs, and support a smooth handover on delivery.

This role emphasizes building trust and delivering an exceptional client experience. The position requires familiarity with automotive service processes, strong communication skills, and the ability to work with various