Automotive Service Advisor — Customer Experience Champion

Group 1 Automotive; Oklahoma City (OK); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Stock purchase plan

Vehicle purchase program

Training opportunities

Bonuses

Awards program

Job summary

Group 1 Bob Howard Buick GMC in Oklahoma City seeks a Service Advisor to guide customers through their service experience with clarity and care. You will schedule appointments, greet customers, and document concerns while building trust with a team-driven environment.

The role requires prior customer-facing sales experience and a background in automotive service advisory is a plus. Saturday work is required, offering a market-driven pay and advancement opportunities.

Qualifications

• Previous customer-facing sales experience is required (retail, outside sales, hospitality, etc.)
• Automotive Service Advisor experience is a big plus (dealership preferred)
• Xtime & CDK experience is a plus
• Strong desire to provide an exceptional customer experience
• Ability to achieve targeted goals
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
• High School diploma or equivalent
• Valid in-state driver’s license and must maintain an acceptable, safe driving record

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
• Create detailed repair orders with clear, transparent cost and time estimates
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
• Build and maintain long-term customer relationships to drive retention and repeat business

Skills

Customer service

Sales experience

Communication skills

Interpersonal skills

Education

High School diploma or equivalent

Tools

Xtime

CDK

Job description

Group 1 Bob Howard Buick GMC in Oklahoma City seeks a Service Advisor to guide customers through their service experience with clarity and care. You will schedule appointments, greet customers, and document concerns while building trust with a team-driven environment.

The role requires prior customer-facing sales experience and a background in automotive service advisory is a plus. Saturday work is required, offering a market-driven pay and advancement opportunities.