Automotive Service Advisor: Customer Experience (Saturday)

Group 1 Automotive, Inc.; Oklahoma City (OK); Hybride; USD 35 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Employee stock purchase plan

Vehicle purchase program

Training opportunities

Pinnacle Awards

Résumé du poste

Group1 Bob Howard Hyundai is seeking a Service Advisor who will be a key contact for customers, guiding them through the service journey with clarity and care. The role emphasizes trust-building, effective communication, and teamwork in a fast-paced dealership setting.

The position requires a customer-facing background, with automotive service advisory experience considered a strong plus. Willingness to work Saturdays is required, and opportunities for professional training and advancement are

Qualifications

• Previous customer-facing sales experience is required.
• Automotive Service Advisor experience is a big plus (dealership preferred).
• Xtime & CDK experience is a plus.
• Strong desire to provide an exceptional customer experience.
• Ability to achieve targeted goals.
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills.
• High School diploma or equivalent.
• Valid in-state driver’s license and must maintain an acceptable, safe driving record.

Responsabilités

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience.
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs.
• Create detailed repair orders with clear, transparent cost and time estimates.
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines.
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion.
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost.
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction.
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations.
• Build and maintain long‑term customer relationships to drive retention and repeat business.

Connaissances

Customer service

Communication

Interpersonal skills

Teamwork

Formation

High school diploma

Outils

Xtime

CDK

Description du poste

Group1 Bob Howard Hyundai is seeking a Service Advisor who will be a key contact for customers, guiding them through the service journey with clarity and care. The role emphasizes trust-building, effective communication, and teamwork in a fast-paced dealership setting.

The position requires a customer-facing background, with automotive service advisory experience considered a strong plus. Willingness to work Saturdays is required, and opportunities for professional training and advancement are