Automotive Service Advisor - Career Growth & Bonuses

Winner Automotive Group; Dover (DE); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Performance-based bonus

Manufacturer incentive programs

Résumé du poste

Winner Ford / Hyundai in Dover, DE is seeking an experienced Service Advisor to thrive in a fast-paced dealership environment. You will work alongside certified technicians to deliver exceptional service, manage customer relationships, and drive accurate repair orders from check-in to delivery.

The ideal candidate has at least one year of service advisor experience in a franchise setting, with strong communication and organizational skills.

Qualifications

• Minimum one year of Service Advisor experience in a franchise automotive dealership.
• Sales experience or customer-facing experience is strongly preferred.
• Experience using Xtime and Dealertrack is a plus.

Responsabilités

• Serve as the primary point of contact for customers throughout the service experience.
• Create accurate repair orders by gathering customer concerns and diagnostic information.
• Coordinate with our fully certified manufacturer technicians to ensure efficient diagnosis and timely repairs.
• Schedule appointments, monitor repair status, and communicate updates throughout the repair process.

Connaissances

Customer service

Communication

Organization

Multitasking

Time management

Sales experience

Automotive knowledge

Outils

Xtime

Dealertrack

Description du poste

Winner Ford / Hyundai in Dover, DE is seeking an experienced Service Advisor to thrive in a fast-paced dealership environment. You will work alongside certified technicians to deliver exceptional service, manage customer relationships, and drive accurate repair orders from check-in to delivery.

The ideal candidate has at least one year of service advisor experience in a franchise setting, with strong communication and organizational skills.