Automotive Service Advisor — Customer-Focused, Fast-Paced

Maplecrest Ford Lincoln; New Jersey; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k)

Paid holidays and time off

Employee pricing and discounts

Career growth opportunities

Job summary

Maplecrest Ford Lincoln in Vauxhall, NJ is looking for a motivated Service Advisor to enhance customer service experiences while managing technician workflow. Responsibilities include greeting customers, creating repair orders, and ensuring quality service delivery. Ideal candidates should possess strong communication skills and a detail-oriented nature, with previous service advisor experience preferred. The role offers a competitive pay plan with commission, medical benefits, 401(k), and opportunities for career growth.

Qualifications

• Service Advisor experience preferred, especially with Ford/Lincoln.
• Valid driver’s license and clean driving record.
• Willingness to learn DMS and inspection tools.

Responsibilities

• Greet customers and conduct thorough needs assessments.
• Create accurate repair orders and document symptoms.
• Coordinate work efficiently with technicians.

Skills

Strong communication skills

Detail oriented

Multitasking in a fast-paced environment

Tools

DMS

Inspection/MPI tools

Job description

Maplecrest Ford Lincoln in Vauxhall, NJ is looking for a motivated Service Advisor to enhance customer service experiences while managing technician workflow. Responsibilities include greeting customers, creating repair orders, and ensuring quality service delivery. Ideal candidates should possess strong communication skills and a detail-oriented nature, with previous service advisor experience preferred. The role offers a competitive pay plan with commission, medical benefits, 401(k), and opportunities for career growth.