Automotive Service Advisor: Elevate Customer Experience

Fidelity Dealer Services; Wayne (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Fidelity Dealer Services is seeking a Service Advisor in Wayne, NJ. The ideal candidate will excel in customer service and communicate repair needs effectively. Responsibilities include greeting customers, providing estimates, upselling services, managing warranties, and ensuring customer satisfaction. Join a dedicated team focused on elevating dealership experiences. Apply now if you're eager to contribute your skills in a professional environment.

Qualifications

• Expert in customer service with strong interpersonal skills.
• Ability to translate repair needs to service techs.
• Experience in upselling services while maintaining integrity.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customers and provide accurate repair estimates.
• Follow up on repairs and keep customers informed.
• Sell and manage extended warranties.

Job description

Fidelity Dealer Services is seeking a Service Advisor in Wayne, NJ. The ideal candidate will excel in customer service and communicate repair needs effectively. Responsibilities include greeting customers, providing estimates, upselling services, managing warranties, and ensuring customer satisfaction. Join a dedicated team focused on elevating dealership experiences. Apply now if you're eager to contribute your skills in a professional environment.