Dynamic Service Advisor – Ford/Lincoln, Fast‑ paced Shop

Maplecrest Ford Lincoln; Union (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay plan (base + commission/bonus)

Medical/Dental/Vision benefits

401(k)

Paid holidays and time off

Employee discounts on vehicles and services

Career growth opportunities

Job summary

Maplecrest Ford Lincoln in Union, NJ, is seeking a Service Advisor to enhance customer satisfaction by guiding clients through the service process. This full-time role emphasizes strong communication, customer service skills, and the ability to multitask in a fast-paced environment. Ideal candidates will have prior experience and a detail-oriented mindset.

Competitive pay with commission opportunities, medical benefits, and career growth within the Ford/Lincoln brand are offered. Apply with your resume to schedule an interview.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Must have a valid driver’s license and a clean driving record.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers and conduct thorough needs assessments.
• Explain recommended maintenance and repair needs clearly.
• Create accurate repair orders and document symptoms.
• Coordinate with dispatch/technicians for efficient workflow.

Skills

Service Advisor experience

Strong communication skills

Detail-oriented

Comfortable using DMS and inspection tools

Job description

Maplecrest Ford Lincoln in Union, NJ, is seeking a Service Advisor to enhance customer satisfaction by guiding clients through the service process. This full-time role emphasizes strong communication, customer service skills, and the ability to multitask in a fast-paced environment. Ideal candidates will have prior experience and a detail-oriented mindset.

Competitive pay with commission opportunities, medical benefits, and career growth within the Ford/Lincoln brand are offered. Apply with your resume to schedule an interview.