Service Advisor

Maplecrest Ford Lincoln; Union (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay plan (base + commission/bonus)

Medical/Dental/Vision benefits

401(k)

Paid holidays and time off

Employee discounts on vehicles and services

Career growth opportunities

Job summary

Maplecrest Ford Lincoln in Union, NJ, is seeking a Service Advisor to enhance customer satisfaction by guiding clients through the service process. This full-time role emphasizes strong communication, customer service skills, and the ability to multitask in a fast-paced environment. Ideal candidates will have prior experience and a detail-oriented mindset.

Competitive pay with commission opportunities, medical benefits, and career growth within the Ford/Lincoln brand are offered. Apply with your resume to schedule an interview.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Must have a valid driver’s license and a clean driving record.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers and conduct thorough needs assessments.
• Explain recommended maintenance and repair needs clearly.
• Create accurate repair orders and document symptoms.
• Coordinate with dispatch/technicians for efficient workflow.

Skills

Service Advisor experience

Strong communication skills

Detail-oriented

Comfortable using DMS and inspection tools

Job description

Job Title: Ford and Lincoln Service Advisor

Location: Maplecrest Ford Lincoln – Vauxhall, NJ

Job Type: Full-Time

About The Role

Maplecrest Ford Lincoln is looking for a motivated, customer-focused Service Advisor to join our team. The right person is organized, communicates clearly, and can guide customers through the service process while supporting technician workflow and dealership standards. This position requires a high‑level of fast‑paced customer and employee interaction, so the ideal candidate must possess the ability to provide a strong level of customer service.

Company Statement

For 60 years, Maplecrest Ford Lincoln has called Union home, and we've been thrilled to have the surrounding towns of Newark, Springfield, and Livingston as our neighbors. We take our role of being a trusted adviser seriously and are happy to address our customers automotive needs, whether looking to buy a new Ford or Lincoln Truck or SUV or get certified Ford and Lincoln service. As an enthusiastic recipient of the President's Award, you'll find our passion for customer service speaks volumes.

What You’ll Do

• Greet customers and conduct a thorough needs assessment at write‑up
• Build trust by explaining recommended maintenance and repair needs clearly
• Create accurate repair orders, confirm concerns, and document symptoms
• Communicate updates throughout the day and set clear expectations
• Coordinate with dispatch/technicians to keep work moving efficiently
• Review completed work with customers and ensure a quality delivery
• Promote menu maintenance, recalls, and factory programs (Ford/Lincoln)
• Maintain strong CSI by providing consistent, high‑level service

What We’re Looking For

• Service Advisor experience preferred (Ford/Lincoln experience a plus)
• Strong communication skills and professional demeanor
• Comfortable using DMS and inspection/MPI tools (or willing to learn)
• Valid driver’s license and clean driving record
• Must be extremely detail oriented
• Ability to multitask in a fast‑paced environment
• Ability to pass background check as required

What We Offer

• Competitive pay plan (base + commission/bonus)
• Medical/Dental/Vision benefits (if applicable)
• 401(k)
• Paid holidays, time off & paid training
• Employee pricing and discounts on vehicle, parts and service
• Career growth opportunities with a Ford/Lincoln brand

How to Apply

Reply with your resume and contact information. We’re scheduling interviews now.

Equal Employment Opportunity

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.