Automotive Service Advisor — Customer-Focused, Dynamic Role

Payne MGT; Rio Grande City (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Payne Auto Group in Rio Grande City, TX is seeking a Service Advisor to greet customers, assess service needs, and coordinate vehicle repairs and maintenance with the service team.

This role demands strong communication, automotive knowledge, and a customer-focused approach; you will provide estimates, schedule service, relay updates to customers, and help upsell when appropriate while keeping detailed records. Join us for a dynamic, service-oriented environment at Payne Rio Grande City Dodge.

Qualifications

• High school diploma or equivalent required; some college or vocational training preferred.
• Experience in automotive customer service or a related field is advantageous.
• Strong communication and interpersonal skills.
• Ability to prioritize and multitask effectively.
• Knowledge of basic automotive systems and maintenance procedures.

Responsibilities

• Greet customers in a professional and courteous manner
• Consult with customers to understand their vehicle service needs
• Schedule service appointments and provide cost estimates
• Communicate with technicians to ensure timely completion of repairs
• Keep customers informed of the status of their vehicles
• Address customer concerns and resolve any service-related issues
• Upsell additional services or maintenance as needed
• Maintain accurate service records and documentation
• Must be at least 21 years of age
• Must have a valid driver's license for at least 3 consecutive years
• Must have or be able to get a Texas driver's license
• Must have a clean driving record

Skills

Communication skills

Interpersonal skills

Automotive knowledge

Customer service experience

Education

High school diploma or equivalent

Some college or vocational training preferred

Job description

Payne Auto Group in Rio Grande City, TX is seeking a Service Advisor to greet customers, assess service needs, and coordinate vehicle repairs and maintenance with the service team.

This role demands strong communication, automotive knowledge, and a customer-focused approach; you will provide estimates, schedule service, relay updates to customers, and help upsell when appropriate while keeping detailed records. Join us for a dynamic, service-oriented environment at Payne Rio Grande City Dodge.