Automotive Service Advisor — Competitive Pay & Bonus Potential

Power-Ford; Albuquerque (NM); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Employee Discounts

Training & Advancement

Job summary

Power Ford in Albuquerque is seeking an Automotive Service Advisor to join our service team. You’ll be the primary link between customers and technicians, building relationships, clearly explaining service recommendations, and keeping guests informed from check-in through delivery.

We seek a Ford-experienced, highly organized, and personable professional who makes every customer feel confident and cared for. Competitive pay and benefits are offered, with opportunities for career growth.

Qualifications

• High school diploma or equivalent required.
• Strong automotive knowledge and ability to communicate technical information in simple terms.
• Excellent communication, organization, and problem-solving skills.
• Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

• Greet customers professionally and warmly, and accurately assess their service needs.
• Create detailed repair orders, verify warranty and recall information, and provide accurate cost estimates.
• Clearly explain recommended maintenance and repair work to customers, ensuring they fully understand and approve.
• Maintain continuous communication with customers throughout the repair process, providing timely status and completion updates.
• Coordinate with technicians and the parts department to ensure efficient workflow and prompt service delivery.
• Review completed work orders with customers to ensure satisfaction before vehicle delivery.
• Upsell recommended services and products based on vehicle inspection results and manufacturer maintenance schedules.
• Handle customer concerns or complaints promptly and professionally.
• Maintain high CSI scores and contribute to department goals and performance metrics.

Skills

Customer service

Automotive knowledge

Communication

Organization

Problem-solving

DMS

MS Office

Education

High school diploma or equivalent

Automotive coursework preferred

Business coursework preferred

Tools

Dealership Management System (DMS)

Microsoft Office

Job description

Power Ford in Albuquerque is seeking an Automotive Service Advisor to join our service team. You’ll be the primary link between customers and technicians, building relationships, clearly explaining service recommendations, and keeping guests informed from check-in through delivery.

We seek a Ford-experienced, highly organized, and personable professional who makes every customer feel confident and cared for. Competitive pay and benefits are offered, with opportunities for career growth.