Automotive Service Advisor - Customer Care & Repairs

Auto Directory; El Paso (TX); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and disability insurance

401(k) with company match

Paid time off

Employee vehicle purchase program

Employee stock purchase plan

Competitive pay plan

Job summary

Group 1 Automotive in El Paso, TX is hiring an Automotive Service Advisor in a regular full-time role within our dealership service department. The position emphasizes customer interaction, repair coordination, and sales-oriented service recommendations.

The ideal candidate has prior Automotive Service Advisor experience, prefers dealership background, and will document concerns, coordinate with technicians, and communicate costs and timelines to customers.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and acceptable driving record.
• Customer service, communication, and sales skills.
• Basic computer skills.

Responsibilities

• Greet customers promptly and professionally.
• Document service concerns and recommended maintenance.
• Communicate repair costs and timelines.
• Coordinate workflow with technicians and keep customers informed.
• Review completed work before vehicle delivery.

Skills

Customer service

Sales aptitude

Basic computer skills

Communication skills

Education

High school diploma or equivalent

Job description

Group 1 Automotive in El Paso, TX is hiring an Automotive Service Advisor in a regular full-time role within our dealership service department. The position emphasizes customer interaction, repair coordination, and sales-oriented service recommendations.

The ideal candidate has prior Automotive Service Advisor experience, prefers dealership background, and will document concerns, coordinate with technicians, and communicate costs and timelines to customers.