Premium Automotive Service Advisor - Customer-Centric

Toyota of Hemet; Hemet (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

Toyota of Hemet is expanding its service department and seeking an experienced Automotive Service Advisor to join our team. We offer a fast-paced, customer-centric environment with Toyota factory training and opportunities for advancement in a high-volume shop.

As a valued team member, you will build lasting relationships with customers, document concerns, and guide them through recommended maintenance and repairs to protect their vehicle investment.

Qualifications

• Outstanding customer service and communication skills.
• Strong sales, relationship-building, and problem-solving abilities.
• Excellent organizational and time management skills.
• Ability to multitask in a fast-paced dealership environment.

Responsibilities

• Welcome customers promptly and professionally.
• Listen carefully to customer concerns and accurately document repair requests.
• Prepare repair orders using dealership management software.
• Recommend manufacturer-recommended maintenance and repair services based on vehicle needs.
• Communicate repair recommendations clearly and honestly.
• Coordinate repairs with Toyota-certified technicians.
• Monitor repair progress and proactively update customers throughout the service visit.
• Review completed repairs and invoices with customers before delivery.
• Promote preventative maintenance to help customers maximize vehicle safety, reliability, and longevity.
• Build long-term customer relationships that encourage repeat business and referrals.
• Achieve individual and department goals for customer satisfaction (CSI), sales, productivity, and repair order performance.
• Maintain accurate documentation while following Toyota, dealership, BAR, and manufacturer guidelines.
• Deliver an exceptional ownership experience on every customer visit.

Skills

Customer service

Communication

Sales aptitude

Organizational skills

Time management

Multitasking

Teamwork

Job description

Toyota of Hemet is expanding its service department and seeking an experienced Automotive Service Advisor to join our team. We offer a fast-paced, customer-centric environment with Toyota factory training and opportunities for advancement in a high-volume shop.

As a valued team member, you will build lasting relationships with customers, document concerns, and guide them through recommended maintenance and repairs to protect their vehicle investment.