Service Writer

Auto Inc; North Olmsted (OH); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Madison Muffler and Auto Inc. in Ohio is seeking a Service Writer who will interact directly with customers, understand their needs and ensure excellent service. The role requires a solid understanding of automotive services, a friendly personality, and a commitment to high ethical standards.

As the face of the shop, you will schedule appointments, communicate with technicians, provide estimates, and update customers on recommendations. Weekend and some holidays availability is required.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED completed.
• Valid driver's license held.
• Dependable, honest and outgoing.
• Available to work weekends and some holidays.

Responsibilities

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and Madison Muffler and Auto Inc customers.
• Inspecting vehicles and accurately diagnosing problems
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
• Preparing accurate repair orders, detailing problems and approving repairs
• Updating customers with any service recommendations made by service technicians
• Maintaining and enhancing knowledge of automotive maintenance and repairs
• At least 18 years old
• Recipients of a high school diploma or GED
• In possession of a valid driver's license
• Dependable, honest and outgoing
• Available to work weekends and some holidays

Skills

Customer service

Scheduling appointments

Communication

Reliability

Education

High school diploma or GED

Job description

Madison Muffler and Auto Inc is actively seeking to fill the position of Service Writer. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our operations.

As the face and voice of our shop, Service Writers play a crucial role in our success. This position involves interacting directly with customers, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will have a solid understanding of automotive services, a friendly and engaging personality, and a strong commitment to maintaining the highest ethical standards. Your role will be instrumental in fostering customer loyalty and trust, contributing significantly to the overall success of our shop.

Service Writer Responsibilities:

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and Madison Muffler and Auto Inc customers.
• Inspecting vehicles and accurately diagnosing problems
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
• Preparing accurate repair orders, detailing problems and approving repairs
• Updating customers with any service recommendations made by service technicians
• Maintaining and enhancing knowledge of automotive maintenance and repairs
• At least 18 years old
• Recipients of a high school diploma or GED
• In possession of a valid driver's license
• Dependable, honest and outgoing
• Available to work weekends and some holidays