Customer-First Service Advisor | Automotive Experience

PCJD LLC; Columbus (OH); In loco; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company...

Descrizione del lavoro

Performance Chrysler Jeep Dodge Ram Georgesville is seeking a motivated Service Advisor who will be the primary contact for customers during their service visits, explaining maintenance needs clearly and building trust.

You will coordinate with technicians, prepare accurate estimates, and maintain communication from arrival to vehicle pickup, delivering a friendly, transparent experience that drives loyalty.

Competenze

• Experience in customer-facing roles, preferably automotive service or retail.
• Ability to clearly explain maintenance and repair recommendations to customers.
• Strong communication and listening skills with a customer-first mindset.
• Proven time-management skills and ability to manage multiple customers at once.
• Reliable and able to work effectively in a fast-paced environment.

Mansioni

• Welcome customers and build strong relationships throughout the service experience.
• Listen to customer concerns and accurately identify service and maintenance needs.
• Serve as the primary point of contact between customers and the service department.
• Explain recommended maintenance, repairs, pricing, and completion times clearly.
• Prepare accurate repair orders and provide transparent estimates.
• Maintain ongoing communication with customers about status and progress.
• Collaborate with technicians to ensure repairs are completed efficiently.

Conoscenze

Customer service

Communication skills

Relationship-building

Time-management

Multitasking

Formazione

High school diploma or GED

Descrizione del lavoro

Performance Chrysler Jeep Dodge Ram Georgesville is seeking a motivated Service Advisor who will be the primary contact for customers during their service visits, explaining maintenance needs clearly and building trust.

You will coordinate with technicians, prepare accurate estimates, and maintain communication from arrival to vehicle pickup, delivering a friendly, transparent experience that drives loyalty.