Automotive Service Advisor: Maintenance & Customer Care

Hendrick Automotive Group; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Hendrick Dodge Ram FIAT in Cary, NC is seeking a Service Advisor to bridge customers with technicians, identify needed maintenance, and quote estimates. You will explain costs, schedule service, and pursue additional services to meet the dealership's standards and CSI goals.

The role requires strong customer service, interpersonal and organizational skills, with knowledge of automotive systems and common repair processes. Regular attendance and professional presentation are essential.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

MS Office

Dealership Management System

Job description

Hendrick Dodge Ram FIAT in Cary, NC is seeking a Service Advisor to bridge customers with technicians, identify needed maintenance, and quote estimates. You will explain costs, schedule service, and pursue additional services to meet the dealership's standards and CSI goals.

The role requires strong customer service, interpersonal and organizational skills, with knowledge of automotive systems and common repair processes. Regular attendance and professional presentation are essential.