Experienced Automotive Service Advisor

Preston Automotive Group; Randallstown (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Preston Automotive Group is seeking a Service Advisor to bridge customers and technicians in our service department. You will explain technician recommendations, propose necessary maintenance, and ensure vehicle safety.

You’ll take ownership of customer care and actively participate in the service lane. In this role, you’ll greet customers, perform walk-arounds, provide time estimates, and maintain ongoing communication about vehicle status.

Qualifications

• Minimum 1+ years experience required.
• Ability to provide an exceptional customer experience.
• Drive to achieve personal goals.
• Attention to detail.
• Communication and organizational skills.
• Constant follow up before and after the service visit.
• Valid driver’s license and an acceptable, safe driving record.

Responsibilities

• Greet customers when they arrive and focus on their needs.
• Perform a vehicle walk-around and inspect vehicles.
• Provide estimates of service duration.
• Advise customers on maintenance or repairs to keep vehicles safe.
• Communicate with technicians and parts staff.
• Meet or exceed targeted sales goals.
• Follow up with customers after service to ensure satisfaction.

Skills

Customer focus

Communication

Attention to detail

Organizational skills

Follow-through

Relationship building

Education

High school diploma or equivalent

Job description

Description

As a Service Advisor with the Preston Automotive Group, you’ll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician’s recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane.

Minimum 1+ years experience required

Regardless of your experience, there are specific qualities that all service advisors must share

• Great relationship person
• Fantastic communication skills
• An outward desire to help others
• Incredible attention to detail
• Follows directions
• True to word(following through on all commitments)
• Focus always on the customer
• Always finishes projects
• Great production manager
• Great salesperson
• Smiles even in the worst situations
• Thrives in a structured and process driven environment
• Always sell the value of the service or repair
• Preforms incredible active deliveries

What To Expect In This Role

• Review your appointments – some may be set by a BDC representative or dealership website.
• Greet and focus on customers when they arrive.
• Perform a vehicle walk-around and inspect every vehicle.
• Provide an estimate of the length of time the service visit will take.
• Follow up with customers on the status of their vehicle via their preferred communication platform.
• Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
• Communicate frequently with technicians and parts associates.
• Become an expert on product knowledge to assist with customer questions.
• Meet or exceed targeted sales goals.
• Follow up with customers post visit to ensure we met their expectations.

Sign on bonus for the right candidate!!!

Requirements

• Minimum 1+ years experience required
• Ability to provide an exceptional customer experience
• Drive to achieve personal goals
• Attention to detail
• Communication and organizational skills
• Constant follow up before and after the service visit
• Valid driver’s license and an acceptable, safe driving record
• High school diploma or equivalent