Experienced Automotive Service Advisor

Chevrolet Silverado LTD; Maryland; Hybrid; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Prest on Automotive Group is seeking a Service Advisor to act as the liaison between technicians and customers in the service lane. You will communicate recommendations, coordinate maintenance needs, and ensure a superior customer experience.

With a minimum of 3 years in a service-adjacent role, you will greet guests, provide ETA for service, and follow up to confirm satisfaction while supporting sales goals.

Qualifikationen

• Minimum 3+ years experience required.
• Exceptional customer experience.
• Valid driver’s license and an acceptable, safe driving record.
• High school diploma or equivalent.

Aufgaben

• Greet customers on arrival and manage service flow.
• Perform a vehicle walk-around and inspect the vehicle.
• Provide an estimate of service duration.
• Explain technician recommendations and needed maintenance.
• Communicate with technicians and parts staff frequently.
• Meet or exceed targeted sales goals.
• Follow up with customers after service to ensure satisfaction.

Kenntnisse

Customer service

Communication

Sales orientation

Attention to detail

Follow-up

Organizational skills

Ausbildung

High School Diploma

Jobbeschreibung

Description

As a Service Advisor with the Preston Automotive Group, you’ll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician’s recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane.

** Minimum 3+ years experience required**

What to expect in this role:

• Review your appointments – some may be set by a BDC representative or dealership website.
• Greet and focus on customers when they arrive.
• Perform a vehicle walk-around and inspect every vehicle.
• Provide an estimate of the length of time the service visit will take.
• Follow up with customers on the status of their vehicle via their preferred communication platform.
• Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
• Communicate frequently with technicians and parts associates.
• Become an expert on product knowledge to assist with customer questions.
• Meet or exceed targeted sales goals.
• Follow up with customers post visit to ensure we met their expectations.

Requirements

What are the requirements for this job?

• Minimum 3+ years' experience required
• Ability to provide an exceptional customer experience
• Drive to achieve personal goals
• Attention to detail
• Communication and organizational skills
• Constant follow up before and after the service visit
• Valid driver’s license and an acceptable, safe driving record
• High school diploma or equivalent