Service Advisor - Fowler Toyota Tulsa

Fowler Toyota Tulsa; Sperry (OK); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision, Dental Insurance

Life & Disability Insurance

401K Matching

Paid Time Off

Volunteer PTO

Paid Holidays

Employee Assistance Program

Education & Training Sponsorships

Graduate & Tool Incentives

Job summary

Fowler Toyota Tulsa is seeking an Automotive Service Advisor to greet customers, schedule service, and liaise between customers and technicians. The role emphasizes exceptional customer service and accurate cost estimates.

Typical hours are Monday–Saturday, 9:00 am–7:00 pm, with a day off midweek. Compensation is competitive and includes comprehensive benefits and opportunities for growth within the dealership.

Qualifications

• Customer service mindset with a focus on guest satisfaction.
• Ability to convey repair needs clearly to technicians and customers.
• Willingness to upsell additional services with integrity.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure methods.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on each repair and keep customers informed of progress.
• Review and explain repairs and associated costs with customers.

Skills

Customer service

Communication

Liaison with techs

Upselling

Job description

Job Details

Job Location: Fowler Toyota of Tulsa - Tulsa, OK 74145

Position Type: Full Time

Job Category: Automotive

Automotive Service Advisor – Fowler Toyota Tulsa

If you can make customers feel welcome and confident that their needs are being met, then Fowler Toyota Tulsa may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.Required hours are Monday - Saturday from 9:00 am to 7:00 pm with a day off during the week.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers; and perform an active delivery
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

• Valid Driver's License and MVR acceptable to our Insurance Carrier

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Compensation

Compensation is based on experience and is highly competitive in the marketplace.

What We Offer

Perks & Benefits

• Fowler offers medical, vision, dental, life, & disability insurances.
• Fowler has a 401K employer matching plan.
• Paid Time Off.
• Volunteer Paid Time Off.
• Paid Holidays & Parental Leave.
• Fowler also offers its employees access to an employee assistance program.
• Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.

Company Culture

The Fowler Standard – This is what drives us. being friendly, helpful, honest and fair

The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.

Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.

Our dedication to the development and advancement of our people, technology and systems will help us get there together.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.