Customer-Focused Service Advisor & Upsell Specialist

Paycom - ATS; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401K

Paid Time Off

Volunteer Time Off

Paid Holidays & Parental Leave

Employee assistance program

Education sponsorships

Job summary

Fowler Dodge in Oklahoma City, OK seeks an Automotive Service Advisor who welcomes customers, schedules appointments, and bridges between customers and service techs. The role emphasizes clear communication, accurate cost estimates, and maintaining high CSI scores.

Responsibilities include greeting customers, explaining repairs, upselling when appropriate, and delivering vehicles after service while ensuring satisfactory follow-up and documentation.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers; and perform an active delivery
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain CSI scores in accordance with dealership standards

Skills

Customer service

Communication

Job description

Fowler Dodge in Oklahoma City, OK seeks an Automotive Service Advisor who welcomes customers, schedules appointments, and bridges between customers and service techs. The role emphasizes clear communication, accurate cost estimates, and maintaining high CSI scores.

Responsibilities include greeting customers, explaining repairs, upselling when appropriate, and delivering vehicles after service while ensuring satisfactory follow-up and documentation.