Automotive Service Advisor — Customer Experience Pro

Opelika Ford Chrysler

Opelika (AL)

On-site

USD 38,000 - 54,000

Full time

10 days ago

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Benefits offered by this job

Competitive Pay

Employee Discount on Services

Paid Vacation

Full benefits package (Medical, Dental

401(k) Retirement Savings Plan

Job summary

Opelika Ford in Opelika, AL is seeking an experienced Automotive Service Advisor to join our team. You will greet customers, interpret service needs, and coordinate with technicians to prepare repair orders.

The ideal candidate will have dealership experience, strong customer service skills, and a drive for a long-term career. We offer competitive pay, benefits, and a supportive work environment.

CDK experience is preferred; training is provided to grow with the organization.

Qualifications

One year dealership Service Advisor experience preferred.
Proven track record of achieving exceptional customer satisfaction.
Must have a valid driver’s license and be in good standing.

Responsibilities

Greet and consult with customers to interpret their needs and arrange for appropriate service.
Serves as the primary point of contact for all automotive service and repair matters.
Consult with mechanics about necessary repairs and possible alternatives to expensive work.
Sell additional needed services.
Set and manage expectations for service delivery for customers and mechanics.
Continuously update customers on repair needs and completion times.

Skills

Customer service

Communication

Sales

Tools

CDK experience

Job description

The ideal candidate will have dealership experience, strong customer service skills, and a drive for a long-term career. We offer competitive pay, benefits, and a supportive work environment.

CDK experience is preferred; training is provided to grow with the organization.

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