Opelika Ford - Automotive Service Advisor

Opelika Ford Chrysler; Opelika (AL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Employee Discount on Services

Paid Vacation

Full benefits package (Medical, Dental

401(k) Retirement Savings Plan

Job summary

Opelika Ford in Opelika, AL is seeking an experienced Automotive Service Advisor to join our team. You will greet customers, interpret service needs, and coordinate with technicians to prepare repair orders.

The ideal candidate will have dealership experience, strong customer service skills, and a drive for a long-term career. We offer competitive pay, benefits, and a supportive work environment.

CDK experience is preferred; training is provided to grow with the organization.

Qualifications

• One year dealership Service Advisor experience preferred.
• Proven track record of achieving exceptional customer satisfaction.
• Must have a valid driver’s license and be in good standing.

Responsibilities

• Greet and consult with customers to interpret their needs and arrange for appropriate service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sell additional needed services.
• Set and manage expectations for service delivery for customers and mechanics.
• Continuously update customers on repair needs and completion times.

Skills

Customer service

Communication

Sales

Tools

CDK experience

Job description

Opelika Ford - Automotive Service Advisor# Opelika Ford - Automotive Service AdvisorOpelika Ford - Opelika, AL 36801## OverviewLevelEntryPosition TypeFull Time## Description**Greenway Automotive Group** is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, and Texas. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. *Greenway Automotive Group is an Equal Opportunity Employer.***Opelika Ford in Opelika, AL is looking for an experienced and motivated automotive dealership Service Advisor to join our team!**The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.If this sounds like the perfect opportunity for you, then we encourage you to **apply now!****RESPONSIBILITIES:*** Greets and consults with customers to interpret their needs and arrange for appropriate service* Serves as the primary point of contact for all automotive service and repair matters* Consult with mechanics about necessary repairs and possible alternatives to expensive work* Sells additional needed services* Sets and manages the expectations for service delivery for both the customers and mechanics* Continuously updates customers on repair needs and completion times* Verify that the final invoice reconciles with the work performed on the repair order* Performs other duties as assigned## Qualifications**QUALIFICATIONS:*** One year of dealership Service Advisor experience, preferred* Proven track record of achieving exceptional Customer Satisfaction* Must have a valid driver's license and be in good standing* Must exhibit personal and professional integrity* Must have a desire for a long term career with a growing organization* CDK experience; highly preferred**BENEFITS:*** Competitive Pay* Employee Purchase and Service Discounts* Paid Vacation* Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance* 401(k) Retirement Savings Plan* State of the Art Facility with a Professional Working Environment