Opelika CDJR - Automotive Service Advisor

OPELIKA AUTO ACQUISITIONS INC; Opelika (AL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Employee Purchase and Service Discount

Paid Vacation

Full benefits: Medical, Dental, Vision

Life, Disability, Accident Insurance

401(k) Retirement Savings Plan

Résumé du poste

Greenway Automotive Group's Opelika CDJR in Alabama is seeking an experienced Service Advisor to join our team. You will greet customers, interpret needs, prepare repair orders, and coordinate with technicians to ensure timely, quality service and accurate invoicing.

The ideal candidate has at least one year of dealership Service Advisor experience, a valid driver’s license, integrity, and a desire for a long term career with a growing organization.

Qualifications

• One year of dealership Service Advisor experience preferred.
• Proven track record of achieving exceptional Customer Satisfaction.
• Must have a valid driver's license and be in good standing.
• Must exhibit personal and professional integrity.
• Desire for a long term career with a growing organization.
• CDK experience; highly preferred.

Responsabilités

• Greets and consults with customers to interpret their needs and arrange for appropriate service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verify that the final invoice reconciles with the work performed on the repair order.

Connaissances

Customer service

Communication

Problem solving

CDK experience

Outils

CDK

Description du poste

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, and Texas. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.Opelika CDJR in AL is looking for an experienced and motivated automotive dealership Service Advisor to join our team!The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.If this sounds like the perfect opportunity for you, then we encourage you to apply now!RESPONSIBILITIES:Greets and consults with customers to interpret their needs and arrange for appropriate serviceServes as the primary point of contact for all automotive service and repair mattersConsult with mechanics about necessary repairs and possible alternatives to expensive workSells additional needed servicesSets and manages the expectations for service delivery for both the customers and mechanicsContinuously updates customers on repair needs and completion timesVerify that the final invoice reconciles with the work performed on the repair orderPerforms other duties as assignedQUALIFICATIONS:One year of dealership Service Advisor experience, preferredProven track record of achieving exceptional Customer SatisfactionMust have a valid driver's license and be in good standingMust exhibit personal and professional integrityMust have a desire for a long term career with a growing organizationCDK experience; highly preferredBENEFITS:Competitive PayEmployee Purchase and Service DiscountsPaid VacationFull benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance401(k) Retirement Savings PlanState of the Art Facility with a Professional Working Environment