Opelika Ford - Automotive Service Advisor

OPELIKA FORD INC; Opelika (AL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Paid vacation

Full benefits: medical, dental, vision

401(k)

Job summary

Opelika Ford Inc. in Opelika, AL is seeking an experienced Service Advisor to join our team. You will greet customers, interpret service needs, coordinate with technicians, and manage repair orders to ensure timely, accurate invoicing.

The ideal candidate has dealership experience, a valid driver's license, and a customer‑focused approach. CDK experience is highly preferred, and we offer competitive pay, benefits, and opportunities for growth within a state‑of‑the‑art facility.

Qualifications

• One year of dealership Service Advisor experience preferred.
• Must have a valid driver's license and be in good standing.
• CDK experience; highly preferred.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sells additional needed services.
• Sets and manages expectations for service delivery and repair times.
• Verifies that final invoice matches work performed.

Skills

Customer service

Tools

CDK experience

Job description

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, and Texas. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.Opelika Ford in Opelika, AL is looking for an experienced and motivated automotive dealership Service Advisor to join our team!The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.If this sounds like the perfect opportunity for you, then we encourage you to apply now!RESPONSIBILITIES:Greets and consults with customers to interpret their needs and arrange for appropriate serviceServes as the primary point of contact for all automotive service and repair mattersConsult with mechanics about necessary repairs and possible alternatives to expensive workSells additional needed servicesSets and manages the expectations for service delivery for both the customers and mechanicsContinuously updates customers on repair needs and completion timesVerify that the final invoice reconciles with the work performed on the repair orderPerforms other duties as assignedQUALIFICATIONS:One year of dealership Service Advisor experience, preferredProven track record of achieving exceptional Customer SatisfactionMust have a valid driver's license and be in good standingMust exhibit personal and professional integrityMust have a desire for a long term career with a growing organizationCDK experience; highly preferredBENEFITS:Competitive PayEmployee Purchase and Service DiscountsPaid VacationFull benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance401(k) Retirement Savings PlanState of the Art Facility with a Professional Working Environment