Opelika Ford - Automotive Service Advisor

Opelika Ford, Inc.; Opelika (AL); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Employee Discounts

Paid Vacation

Full benefits: Medical, Dental, Vision

401(k) Retirement Savings Plan

State of the Art Facility

Résumé du poste

Opelika Ford, Inc. in Opelika, AL is seeking an experienced Service Advisor to join our team. The role involves greeting customers, identifying service needs, drafting quotes, and coordinating with technicians.

The ideal candidate will have dealership experience, strong customer service skills, and CDK experience. We offer competitive pay, benefits, and opportunities for growth in a busy dealership environment.

Qualifications

• One year of dealership Service Advisor experience preferred.
• Proven track record of achieving exceptional Customer Satisfaction.
• Must have a valid driver's license and be in good standing.
• Must exhibit personal and professional integrity.
• Must have a desire for a long term career with a growing organization.
• CDK experience is highly preferred.

Responsabilités

• Greets and consults with customers to interpret their needs and arrange for service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sells additional needed services.
• Sets and manages expectations for service delivery for customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Performs other duties as assigned.

Connaissances

Customer service

Communication

Problem solving

Sales skills

Attention to detail

Driver's license

CDK experience

Outils

CDK experience

Description du poste

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, and Texas. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.

Opelika Ford in Opelika, AL is looking for an experienced and motivated automotive dealership Service Advisor to join our team!

The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

RESPONSIBILITIES

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Qualifications

• One year of dealership Service Advisor experience, preferred
• Proven track record of achieving exceptional Customer Satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Must have a desire for a long term career with a growing organization
• CDK experience; highly preferred

BENEFITS

• Competitive Pay
• Employee Purchase and Service Discounts
• Paid Vacation
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• State of the Art Facility with a Professional Working Environment