Service Consultant

Bachman Auto Group; Louisville (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Bachman Auto Group is seeking an Automotive Service Consultant in Louisville, KY. You will assist customers through the service process and explain repairs, acting as a trusted resource to ensure high satisfaction and a smooth repair experience.

The role requires proficiency with CDK, Drive Centric, Rapid Recon, and Microsoft 365 tools, plus excellent communication across all channels. A valid driver's license is required.

Qualifications

• Customer-focused and able to explain repairs and maintenance in terms the customer can understand.
• Excellent time management to coordinate multiple repair orders in various stages.
• Proficient with Microsoft products (Word, Excel, Teams, Outlook) as well as CDK, Podium, XTime.
• Able to communicate clearly with a wide variety of people in person, over the phone and in writing.

Responsibilities

• Assist customers through the service process and explain repairs.
• Serve as a resource for customer questions to maintain high satisfaction.

Skills

Customer service

Communication

Time management

Organization

Problem solving

Tools

CDK

Drive Centric

Rapid Recon

Microsoft 365

Word

Excel

Outlook

Teams

Job description

Job DetailsJob Location: Bachman Subaru - Louisville, KY 40299 Position Type: Full Time Salary Range: $60,000.00 - $80,000.00 Commission/year

Bachman Auto Group is a family owned company that started in 1985 and is founded on the principle: "Treat Others The Way You Want To Be Treated".

Today with seven franchise brands, a national parts distribution center, locations in Kentucky and Southern Indiana, and over 450 employees, Bachman is consistently the region leader in sales, service and customer satisfaction.

Automotive Service Consultant

Our Service Consultants knowledgably and courteously assist our customers to navigate the complex and technological process of getting a vehicle serviced and serve as a resource for our customers questions, keeping the highest level of customer satisfaction at the heart of their efforts.

Qualifications

• The ideal Service Consultant is someone who genuinely enjoys interacting with our customers and assisting them with their vehicle maintenance needs, advising them on manufacturer recommended service items as well explaining complicated repairs.
• They should have excellent time management skills and be very organized to coordinate activities on a large number of repair orders in various stages of the repair process.
• They must be proficient in Microsoft products (Word, Excel, Teams, Outlook) as well as other technological programs (IE: CDK, Podium, XTime).
• They should be able to communicate with a wide variety of people on many levels and professionally and courteously explain repairs at the customers level.
• With an extensive amount of customer communication on sometimes technical topics, they should also be able to communicate clearly and effectively in person, over the phone and in writing (IE: email and messaging).
• Our company uses many different technologies and our Service Consultant are expected to be comfortable with and make use of all of the programs that we use including CDK, Drive Centric, Rapid Recon, Microsoft 365 (IE: Word, Excel, Outlook, etc) and Teams as well as various Manufacturer websites.
• This position requires a valid driver license and acceptable records check.

EOE