Automotive Service Advisor: Customer Experience Lead

Victory Automotive Group; Kentucky; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

401(k) with company match

Opportunity for advancement

Job summary

Victory Automotive Group is seeking an Experienced Service Advisor in Kentucky. This role involves being the primary communication link between customers and technicians for automotive service and repairs.

Candidates must have at least two years of experience in a dealer environment and a solid understanding of automotive mechanical and electrical systems. The position requires excellent communication skills and a commitment to outstanding customer service.

Compensation includes competitive pay based on experience along with medical benefits, paid vacation, and a 401(k) plan with company match.

Qualifications

• Minimum two years of dealer-level or large facility experience.
• Post-secondary automotive training or equivalent work experience is a plus.
• Broad scope of automotive mechanical/electrical knowledge.

Responsibilities

• Schedules service for customers either in person or on the phone.
• Makes repair recommendations and manages delivery of repairs.
• Ensures that required documentation is complete and compliant with regulations.

Skills

Customer service skills

Communication skills

Automotive mechanical/electrical knowledge

Teamwork

Computer skills

Education

Post-secondary automotive training

2+ years of dealer-level or large facility experience

Job description

Victory Automotive Group is seeking an Experienced Service Advisor in Kentucky. This role involves being the primary communication link between customers and technicians for automotive service and repairs.

Candidates must have at least two years of experience in a dealer environment and a solid understanding of automotive mechanical and electrical systems. The position requires excellent communication skills and a commitment to outstanding customer service.

Compensation includes competitive pay based on experience along with medical benefits, paid vacation, and a 401(k) plan with company match.