Express Service Writer — Quick, Customer-Focused

BACHMAN AUTO GROUP; Louisville (KY); On-site; USD 21,000 - 34,000; Full time

Job summary

Bachman Auto Group in Louisville, KY is seeking an Express Service Writer to be the first point of contact for customers, capture service needs, and coordinate with technicians to keep repairs moving efficiently.

The ideal candidate is organized, able to multi-task, and communicates clearly in person and via email. Proficiency with CDK, Drive Centric, Rapid Recon, Microsoft 365 and Teams is expected.

Qualifications

• Experience in an automotive service or customer-facing role.
• Strong written and verbal communication.
• Ability to multi-task and follow directions.

Responsibilities

• Greet customers and capture service needs as the first point of contact.
• Coordinate with Sales, Service and Parts teams to keep repairs moving.
• Document updates and communicate with customers by email.

Skills

Customer service

Multi-tasking

Communication

Tools

CDK

Drive Centric

Rapid Recon

Microsoft 365

Teams

Job description

Bachman Auto Group in Louisville, KY is seeking an Express Service Writer to be the first point of contact for customers, capture service needs, and coordinate with technicians to keep repairs moving efficiently.

The ideal candidate is organized, able to multi-task, and communicates clearly in person and via email. Proficiency with CDK, Drive Centric, Rapid Recon, Microsoft 365 and Teams is expected.