Automotive Service Advisor

Germain Ford of Beavercreek; Canonsburg (Washington County); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health, Dent​

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and  

Company Outings and Activities

Employee Discounts

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA is seeking an Automotive Service Advisor. You will own the customer experience in the service lane, handling vehicle status, repairs and diagnostics.

You’ll write repair orders and coordinate with technicians to keep clients informed throughout the service process. We value organized, customer-focused professionals with excellent communication and a professional appearance.

Qualifications

• Minimum 2 years in automotive service or customer-facing role.
• Proven ability to deliver high customer satisfaction.
• Organized, friendly, and professional demeanor.
• Excellent communication with customers.
• Professional appearance.
• Team-oriented and self-motivated.

Responsibilities

• Answer service calls and schedule/confirm appointments.
• Write repair orders and track vehicle status.
• Act as liaison between technicians and customers.
• Guide customers through the service process and updates.
• Coordinate with team for loaner availability, warranty processing and disclosures.

Skills

2+ years experience

Customer service

Organized

Communication

Appearance

Team oriented

Self-motivated

Clean driving record

Job description

Germain Volvo Cars South Hills

Automotive Service Advisor

Canonsburg, PA

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As aService Advisor, you will own thecustomer experience in the service lane and are the first point of contact for theclient as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities:

• Answerservice calls, set and confirmappointments
• Writerepair orders
• Act as a liaison between the technician and customer
• Assistyour client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:

• At least 2 years ofexperience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.