Automotive Service Advisor | Customer Experience Leader

Sterling Automotive Group; Opelousas (LA); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Employee discounts

Job summary

Sterling Ford Lincoln in Opelousas, LA is seeking a Service Advisor to guide customers through the service process, communicate repair updates, and provide accurate estimates for vehicle repairs. The role emphasizes delivering an outstanding customer experience and building lasting relationships.

The position requires strong organization, multitasking, a professional demeanor, and a willingness to learn in a fast-paced environment. Background checks and a valid license are required.

Qualifications

• Minimum 2 years of customer service experience.
• Strong multitasking, organization, and time management skills.
• Professional appearance and demeanor.
• Willingness to learn and adapt quickly in a fast paced environment.
• Background check and drug screen required.
• Valid driver’s license with clean driving record (21+ or 3 years driving experience).

Responsibilities

• Assist customers through the service process from check-in to repair completion.
• Provide daily updates to customers on repair status.
• Communicate with Service Technicians to relay diagnoses and updates.
• Explain repair recommendations and cost estimates clearly.
• Ensure a seamless and positive service experience.
• Build strong relationships to encourage repeat business.
• Manage multiple repair orders at once.

Skills

Customer service

Multitasking

Organization

Time management

Professional appearance

Clean driving record

Education

High school diploma or equivalent

Job description

Sterling Ford Lincoln in Opelousas, LA is seeking a Service Advisor to guide customers through the service process, communicate repair updates, and provide accurate estimates for vehicle repairs. The role emphasizes delivering an outstanding customer experience and building lasting relationships.

The position requires strong organization, multitasking, a professional demeanor, and a willingness to learn in a fast-paced environment. Background checks and a valid license are required.