Service Advisor

Sterling Automotive Group; Opelousas (LA); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Employee discounts

Job summary

Sterling Ford Lincoln in Opelousas, LA is seeking a Service Advisor to guide customers through the service process, communicate repair updates, and provide accurate estimates for vehicle repairs. The role emphasizes delivering an outstanding customer experience and building lasting relationships.

The position requires strong organization, multitasking, a professional demeanor, and a willingness to learn in a fast-paced environment. Background checks and a valid license are required.

Qualifications

• Minimum 2 years of customer service experience.
• Strong multitasking, organization, and time management skills.
• Professional appearance and demeanor.
• Willingness to learn and adapt quickly in a fast paced environment.
• Background check and drug screen required.
• Valid driver’s license with clean driving record (21+ or 3 years driving experience).

Responsibilities

• Assist customers through the service process from check-in to repair completion.
• Provide daily updates to customers on repair status.
• Communicate with Service Technicians to relay diagnoses and updates.
• Explain repair recommendations and cost estimates clearly.
• Ensure a seamless and positive service experience.
• Build strong relationships to encourage repeat business.
• Manage multiple repair orders at once.

Skills

Customer service

Multitasking

Organization

Time management

Professional appearance

Clean driving record

Education

High school diploma or equivalent

Job description

Join the Sterling Ford Lincoln in Opelousas, LA!

As a Service Advisor, you will be the face of our Service Department. This role is responsible for guiding customers through the service process while providing clear communication, accurate estimates, and an outstanding customer experience from start to finish.

This is a fast paced position that requires strong organization, the ability to multitask, and excellent customer service skills.

Essential Duties & Responsibilities

• Assist customers throughout the entire service process from vehicle check in through repair completion
• Provide daily updates to customers regarding the status of their vehicle repairs
• Communicate with Service Technicians to relay vehicle diagnoses and repair updates
• Clearly explain repair recommendations and cost estimates to customers
• Ensure customers receive a seamless and positive service experience
• Build strong relationships with customers to encourage repeat business
• Deliver excellent customer service while managing multiple repair orders at once

Requirements & Job Qualifications

• Minimum of 2 years of customer service experience
• Strong multitasking, organization, and time management skills
• Professional appearance and demeanor
• Willingness to learn and adapt quickly in a fast paced environment
• Must pass background check and drug screen
• Valid driver's license with clean driving record (must be 21+ or have 3 years driving experience)
• High school diploma or equivalent

Schedule

Full time Monday through Friday 7:00 AM to 5:30 PM

Some Saturdays required from 8:00 AM to 12:00 PM

Why Choose Sterling?

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

• Competitive pay: $40,000 to $80,000 per year (Salary + Commission)
• Medical, Dental, Vision, Disability, and Life Insurance
• Paid Holidays and Paid Time Off
• 401(k) with employer match
• Employee discounts on vehicles, services, and parts
• Career growth, ongoing paid training, and a professional work environment
• Family owned and operated with strong community roots

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.