Automotive Service Advisor: Customer‑Centric Repairs

Liberty Ford Lincoln Mercury Inc; Elberta Beach (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off after 90 days

401(k) with company match

Ongoing training and career growth

Team-oriented environment

Job summary

Liberty Ford Lincoln Mercury Inc is seeking a Service Advisor to greet customers, understand vehicle concerns, and communicate recommended services and timelines. You will work closely with technicians to ensure accurate repairs and keep customers informed throughout the service process.

The role involves preparing repair orders, explaining costs, and building lasting relationships with customers. A high school diploma or GED is required, with automotive experience a plus.

Qualifications

• Must have a valid drivers license with a company acceptable driving record.
• Adheres to all company policies, procedures, and safety standards.
• Ability to read and comprehend instructions and information.
• Ability to communicate well orally and in writing with customers, vendors and other contacts.
• Must be able to add, subtract, multiple and divide.
• Must be able to type.
• Must maintain a professional appearance.

Responsibilities

• Greeting customers and understanding their vehicle concerns.
• Communicating recommended services and timelines clearly.
• Working closely with technicians to ensure accurate repairs.
• Keeping customers updated throughout the service process.
• Preparing and managing repair orders.
• Explaining completed work and associated costs.
• Building lasting relationships with customers.

Skills

Communication skills

Organizational skills

Multitasking ability

Teamplayer

Basic computer skills

Valid driver7s license

Education

High School diploma or GED

Tools

ADP Dealer Services Software

Job description

Liberty Ford Lincoln Mercury Inc is seeking a Service Advisor to greet customers, understand vehicle concerns, and communicate recommended services and timelines. You will work closely with technicians to ensure accurate repairs and keep customers informed throughout the service process.

The role involves preparing repair orders, explaining costs, and building lasting relationships with customers. A high school diploma or GED is required, with automotive experience a plus.