Auto Service Advisor – Customer-Focused & Growth

New Roads Motor Company, LLC; New Roads (LA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Job summary

New Roads Motor Company, LLC is seeking a Service Advisor in Louisiana to greet customers, listen to needs, and schedule appointments. You may set up loaner cars and verify insurance before maintenance is scheduled.

The role emphasizes accuracy in cost estimates, clear communication with customers, and follow-up on vehicle progress while supporting a team at a Ford dealership. This is a customer‑facing, fast-paced position.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Ability to identify problems quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• A desire for a long‑term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and procedures.
• Ability to lift 50 pounds and stand for extended periods.
• Ability to work in a fast‑paced environment.
• Basic computer skills.
• Positive, friendly attitude.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle and update customers.
• Verify final invoice matches the work performed.
• Explain all completed work and charges to customers.

Skills

Automotive knowledge

Customer service

Problem solving

Computer skills

Integrity

Positive attitude

Lifting up to 50 lbs

Fast-paced environment

Education

High school diploma or equivalent

Tools

None

Job description

New Roads Motor Company, LLC is seeking a Service Advisor in Louisiana to greet customers, listen to needs, and schedule appointments. You may set up loaner cars and verify insurance before maintenance is scheduled.

The role emphasizes accuracy in cost estimates, clear communication with customers, and follow-up on vehicle progress while supporting a team at a Ford dealership. This is a customer‑facing, fast-paced position.