Honda Service Advisor

MEGA SLAM HOOPS, LLC; Cumming (GA); In loco; USD 42.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Outstanding Pay Plan

Medical, Dental and Vision Insurance

Paid Vacation

Paid Company Holidays

Paid Training

Work-Life Balance

Ongoing Professional Development

Employee Discounts

Family-Friendly and Inclusive Team

Career Growth and Internal Promotions

Custom and Competitive Wage Plan

Descrizione del lavoro

Lou Sobh Automotive in Georgia is seeking an experienced Honda Service Advisor to join our team. You will be at the forefront of the service lane, owning the customer experience, coordinating service orders, and providing concierge support for owners.

The role emphasizes strong communication, leadership, and a commitment to service excellence, with opportunities for growth and a comprehensive benefits package. This is a full-time on-site position in a fast-paced dealership environment.

Competenze

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Mansioni

• Great Customer Service across the service lane and drive flow.
• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and complete assignments for positive impressions.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above standards.
• Oversee warranty claim administration and adherence to policies.
• Collaborate with upper management on hiring and discipline decisions.

Conoscenze

Excellent communication

Customer service

Team leadership

Time management

Organizational skills

Professional appearance

Valid driver's license

Descrizione del lavoro

We are seeking an experienced Honda Service Advisor to join our exciting and motivated team!

As a Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. In this role, you will own our customer's experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well-versed in product offerings, inventory needs, technician scheduling and customer service.

Who We Are

At Lou Sobh Automotive, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lou Sobh Automotive is absolutely critical to its success and we're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client's total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

• Outstanding Pay Plan
• Medical, Dental and Vision Insurance
• Paid Vacation
• Paid Company Holidays
• Paid Training
• Work-Life Balance
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plan

Responsibilities

• Great Customer Service
• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Oversee administration of warranty claims .
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local laws.