Automotive Service Advisor — Growth, Benefits & Impact
Honda World Louisville
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Descripción de la vacante
Honda World Louisville is seeking an automotive Service Advisor to join our team. You will diagnose problems by listening to customer descriptions, verify warranty coverage, and develop detailed repair estimates.
You will communicate clearly with guests, secure approvals, and maintain accurate service records. The role requires customer service aptitude, sales experience, and proficiency with service software.
Formación
- Previous experience as an automotive Service Advisor.
- Strong customer service skills.
- Sales experience is required.
- Proficiency with computers and technology and ability to learn service software.
Responsabilidades
- Identify and diagnose customer needs from descriptions of symptoms.
- Explain warranty and service contract coverage to customers.
- Develop repair estimates including parts, labor, and potential deductibles.
- Prepare repair orders with thorough descriptions and approvals.
- Maintain customer rapport and provide updates on estimates and vehicle status.
- Record problems and planned corrective actions in the service system.
- Continuously update knowledge by reading manufacturers' publications.
Conocimientos
Educación
Descripción del empleo
Honda World Louisville is seeking an automotive Service Advisor to join our team. You will diagnose problems by listening to customer descriptions, verify warranty coverage, and develop detailed repair estimates.
You will communicate clearly with guests, secure approvals, and maintain accurate service records. The role requires customer service aptitude, sales experience, and proficiency with service software.
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