Automotive Service Advisor - Customer Experience Lead

Paddock Chevrolet, Inc.; Village of Kenmore (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) + match

Paid sick / vacation time

Referral Bonus

Employee Appreciation Programs

Paid Life Insurance

Employee Assistance Programs

Employee Discounts

Continuing Education

Job summary

Paddock Chevrolet, Inc. is seeking an experienced Internal Service Advisor in the Village of Kenmore, NY. The role involves overseeing service orders, ensuring a positive customer experience, and providing concierge support for inquiries. Ideal candidates should possess excellent communication skills, a strong service record, and the ability to manage others. Other responsibilities include distributing work between technicians and maintaining customer satisfaction scores. The company offers a supportive work environment focused on employee appreciation and development.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience.
• Provide concierge support for all owner inquiries.
• Ensure the daily inventory of technicians’ time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts as necessary.
• Oversee administration of warranty claims.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to company standards.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with customers

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Job description

Paddock Chevrolet, Inc. is seeking an experienced Internal Service Advisor in the Village of Kenmore, NY. The role involves overseeing service orders, ensuring a positive customer experience, and providing concierge support for inquiries. Ideal candidates should possess excellent communication skills, a strong service record, and the ability to manage others. Other responsibilities include distributing work between technicians and maintaining customer satisfaction scores. The company offers a supportive work environment focused on employee appreciation and development.